Service Manager
Portsmouth
Full Time - Permanent
Monday – Friday - 8:00am – 6:00pm (½ hour lunch)
Saturdays - 1 in 3 - 8:00am – 12pm
Salary is dependent on experience + KPI bonus
Holiday: 30 days (including bank holidays, increasing with service)
We are currently recruiting for a Service Manager to join our client based in their Portsmouth branch.
Key Responsibilities:
* Oversee daily workshop operations and provide workshop control support during holiday or absence cover.
* Deliver excellent customer service and maintain strong client relationships.
* Manage productivity, efficiency, and quality performance targets.
* Support team development, training, and recruitment.
* Ensure compliance with dealer standards, audits, and company policies.
* Drive KPI achievement across MOT pass rates, breakdown results, and customer satisfaction.
About You:
* Experience in a similar automotive management or workshop controller role.
* Calm under pressure, accurate, and well-organised.
* Proven leadership and people management skills.
* Computer literate (Microsoft Office and workshop systems).
* A proactive, positive, and dynamic personality with a passion for success.
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