Job Purpose: As an Assisted Living Leeds Service Co‑ordinator you will support the day‑to‑day management of services operating from Assisted Living Leeds, coordinate front‑of‑house provision, ensure a safe working environment and provide support to Senior Development Managers (SDMs) and Operational Managers.
Key Responsibilities
* Coordinate front‑of‑house provision and maintain a safe working environment.
* Provide support to the Head of Service, SDMs and Operational Managers.
* Serve as reception, presenting a positive image and contributing to a welcoming environment for colleagues, partners, customers and visitors.
* Work effectively as part of a team and demonstrate organisational and time‑management skills, prioritising own and team work to meet conflicting deadlines.
* Resolve customer queries, including complex nature, and maintain professional contact.
* Act as liaison between managers and staff to ensure effective delivery of services.
* Handle confidential information that may be distressing.
* Maintain effective relationships with colleagues, partners, agencies, customers and the public.
* Attend relevant meetings and take minutes when required.
* Develop working relationships with external agencies and stakeholders.
* Undertake First Aid at Work training.
* Monitor activities in accordance with approved procedures and adhere to financial regulations, ensuring effective spending of budgeted sums.
* Maintain manual and digital records, accurately input, collate and process sensitive and secure data in line with GDPR.
* Manage staff: supervise, appraise, give guidance, support, and manage recruitment of administrative staff.
* Administrate payroll, liaising with HR Advisory and BSC teams.
* Hold regular team meetings and lead recruitment and induction activities.
* Manage administrative procedures: complete and submit forms and returns, develop and maintain recording and information systems, produce management information from databases and spreadsheets.
* Manage referrals for minor works requests for Adults & Health assessors, room booking, fault reporting to property maintenance and follow‑up repairs.
* Handle enquiries from the Assisted Living Leeds email account.
* Remain flexible and adaptable to assist other services as required.
* Participate in appraisal, training and development activities to keep knowledge and skills up to date.
* Improve own practice through observation, evaluation, and discussion with colleagues.
* Collaborate with colleagues, seeking help and advice when needed.
* Contribute to the service ethos by attending training days and relevant meetings.
* Comply with Leeds City Council policies and procedures, including child protection, health, safety, security, confidentiality and data protection, reporting all concerns to appropriate persons.
* Promote equality and ensure anti‑discriminatory working for all, supporting difference and equality for all working in an anti‑discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.
* Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
* Adhere to the flexibility protocol expected in this role.
Health & Safety
* Take reasonable care of own health and safety, avoiding putting others at risk.
* Co‑operate with LCC and local requirements, following health and safety policies and procedures.
* Attend all required training on health and safety related policies and procedures.
* Do not mis‑use any provided equipment.
* Report and record any injuries, strains or illnesses suffered as a result of doing your job.
* Inform manager if something happens that might affect ability to work safely, such as a new medical condition.
Key Competencies & Attributes
* Motivation and commitment.
* Knowledge of applications, systems and IT programmes, accurately recording and retrieving information.
* Well‑developed interpersonal and communication skills, able to work with a range of audiences.
* Ability to prioritise workload and conflicting demands.
* Ability to support Administration and senior managers within the service, both LCC and NHS staff.
Qualifications
* Demonstrated numeracy and literacy skills.
* Desirable to hold NVQ Level 3 or equivalent.
Knowledge Required
* Awareness of the range of customers likely to use the Assisted Living Leeds Service.
* Requirement to maintain confidentiality.
* Knowledge of health and safety regulations.
* Knowledge of general office procedures and practice.
* Knowledge of relevant financial regulations for carrying out financial transactions.
* NVQ Level 3 or equivalent.
Experience Required
* Computer literacy, including experience with Microsoft Office packages.
* Experience providing excellent customer‑focused services.
* Experience working with performance targets and customer standards.
* Experience producing and disseminating information.
* Experience dealing with complex queries from a wide range of people.
* Experience working in partnership with others to deliver work to deadlines.
* Experience providing management, motivation and direction of staff.
* Experience using initiative to develop solutions to issues and problems.
Behavioural & Other Characteristics
* Committed to continuous improvement.
* Understanding and observing Leeds City Council Equal Opportunities Policy.
* Carrying out duties with regard to health and safety policies.
* Willingness to participate in training and development activities for continuous professional development.
* Understanding and embracing council values, behaviours and codes of conduct.
Desirable Requirements
* Knowledge of Data Protection.
* NVQ Level 3 or equivalent.
* Experience extracting and analysing data from information databases.
* Experience undertaking performance management reviews.
Benefits
* A competitive salary and annual leave entitlement plus statutory holidays.
* Membership of the West Yorkshire Pension Fund with generous employer contributions.
* A clear career pathway and continuing professional development opportunities.
* A range of staff benefits to support wellbeing and financial wellbeing.
Leeds City Council is an equal opportunity employer. We look forward to receiving applications from candidates who are committed to equality and diversity. The Council has adopted a flexibility protocol and will expect you to work within these parameters. Conditions of employment include a right to work in the UK, as outlined in Home Office guidance.
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