Great Opportunity My client is looking for an experienced and ambitious 2nd Line Support Engineer to join my clients IT team. As a 2nd Line Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to clients. Skills required- Windows Desktop (7,8.1,10,11) Experience of software and hardware troubleshooting Good understanding of PC hardware set-up and configuration Knowledge of Cloud storage solutions, OneDrive, SharePoint, DropBox, etc Advanced Windows 10 Desktop Administration Application and OS deployment Windows Server (2012 R2, 2016, 2019, Hyper V) Install, configure and troubleshoot issues Day to day role- Exceed our SLAs and ensure our call back guarantee is maintained Manage onboardings of clients and their teams Take ownership of technical escalation Follow established escalation process for critical or high priority issues as identified onsite Contribute to and improve internal knowledgebase, assets Refer to internal knowledgebase, assets, internal/external resources to provide accurate solution If this sounds like a great fit for you, please apply now For more information about Senitor and the opportunities we have to offer follow us on Twitter SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.