Aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld, and budgets adhered to within a customer-focused framework. Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods.
The essential criteria for this is listed below, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor, and military spouse/partner, who meets the essential criteria for the vacancy.
Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview.
Neurodivergent - Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn't allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Experience and track record are important, but we're more interested in hiring someone that embodies our People Promises: doing the right thing, being enthusiastic and motivated to grow, believing in Community spirit, being respectful, and enjoying their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about your role
You will be our presence in the neighbourhoods you manage, spending most of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Tenancy Enforcement Team, you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean, and attractive as possible.
Essential skills include:
1. Communication skills
2. Capable customer delivery
3. Full Clean UK driving License
For more information, please download our job profile available on our website.
This role will cover the whole of Cambridgeshire, with a mix of home working and being mostly on-site.
More about you
We need you to have excellent communication skills, ensuring a polite and courteous manner, as this is paramount to this role. You won't be behind a desk or phone; you'll be working closely with our customers and external agencies. Demonstrating the ability to create and maintain effective working relationships is essential.
You should have experience in a similar tenancy and estates management role and relevant, up-to-date knowledge of housing and tenancy legislation and procedures, which can be acted upon to make informed decisions.
You will need to demonstrate tenacity, resilience, and attention to detail, along with a commercial approach and initiative, eager to contribute towards positive changes. Evidence of service delivery improvements is desirable. You should be a positive motivator, capable of supporting others while maintaining your motivation working autonomously.
A basic DBS check is mandatory for this role.
Benefits
We are a large, diverse, and ambitious business, offering a challenging and rewarding environment. Our benefits include:
* Competitive salary, with annual reviews
* Pension with up to 7% matched contributions
* Up to 35 days annual leave, with buy/sell options
* Healthcare cashback plan - up to £500/year
* 2% bonus scheme
* Training and development opportunities
* Discounts and offers from various shops and cinemas
#J-18808-Ljbffr