Housing Advice & Assessment Officer
London Borough of Sutton
Full Time Contract
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The London Borough of Sutton is recruiting Housing Advice & Assessment Officers to join its Housing Advice, Information and Assessment Service. This role offers the opportunity to apply professional judgement within established frameworks to deliver effective, person-centred housing advice and homelessness prevention services.
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The Role
You will provide proactive, holistic housing advice and support, helping residents prevent or relieve homelessness and sustain independent living. Working with a varied caseload, you will assess housing need, make legally sound decisions, and develop solution-focused support plans.
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Key Responsibilities
* Deliver housing advice, homelessness prevention and casework within service standards
* Advise on housing options, security of tenure, possession proceedings, welfare and housing benefits, and debt
* Assess eligibility for accommodation and issue compliant decision letters
* Develop and review personalised, solution-focused action plans
* Work collaboratively with internal teams and external partners
* Identify and manage risk, escalating complex cases when required
* Maintain accurate case records and contribute to service improvement
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About You
* Strong working knowledge of Parts VI and VII of the Housing Act 1996 (as amended)
* Experience providing advice and support in complex environments
* Able to interpret and explain legislation clearly and make consistent decisions
* Customer-focused, empathetic and outcome-driven
* Strong written, verbal and organisational skills