Nationwide Platforms is one of the world's largest providers of working at height training and offers training courses to customers such as PASMA, IOSH and other Health & Safety courses. We are looking for a experienced telesales/ account managers to join our Training Team in Birchwood.
As a Training Advisor you will take in-bound calls from customers who are enquiring about our training services offering and you will also make outbound calls to potential customers offering a variety of training courses and services. We want to build our customer base further making us the 'go to' for all health and safety training
This role would be perfect for someone who has some telesales/ account management/ sales background and is looking for their next opportunity within a sales and service environment.
In reward we can offer a salary from £26,000 per annum (dependent on experience), 25 days holiday, Contributory pension capped at 5%, Westfield healthcare, Life assurance at x2 contractual salary.
Responsibilities include: -
* Own responsibility for all inbound & outbound training enquiries by phone and email
* Introduce and offer full range of courses, services and cross sell products on each call
* Build effective relationships with customers and identify opportunities
* Complete outbound call campaigns to new, existing and dormant customers to drive revenue.
* Manage profitable growth targets for a portfolio of customers in line with budget requirements and the strategic plan
* Build strong relationships with colleagues in other department to actively promote external training
* Be contributing and productive member of the Sales Team, working in conjunction with other team members to provide a seamless service to the business
* To successfully create and convert enquiries into orders and achieve 'above minimum' prices to hit and surpass revenue targets
* Endeavour to ensure customer service and customer expectations are exceeded for both internal and external customers and demonstrate professional resolution of customer related problems or service issues
* Manage all customers within an agreed sales area / portfolio(s)
* Ensure sales targets are met in accordance with Key Performance Indicators
* Achieve year-on-year revenue growth against budget
* Redevelop dormant accounts to agreed percentage
* Deal with all customer queries quickly, efficiently and cost effectively
The ideal candidate will have: -
* Experience of outbound business to business account management or telesales or telemarketing preferred
* Strong communication skills; both verbal and written
* Ability to work closely with colleagues at all levels
* Experience in health & safety training would be useful but not essential.
* Able to demonstrate effective negotiation skills to ensure business is won on viable commercial terms
* Ability to be self-organisation and attention to detail
* Must be able to demonstrate highly effective negotiation skills
Excellent telephone manner with the ability to keep calm under pressure and build a rapport with customers
Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.
At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system.
At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment