Main Areas of Responsibility
Administrative Support and Office Assistance
* Ensure that the office is kept tidy, organised and well presented;
* Assist with staff lunch service delivery, ensuring chefs have up-to-date information regarding numbers/allergens and communicating with third‑party providers when required;
* Manage stationery and office supplies, ensuring consistent levels of general supplies including refreshments, stationery, handwash and other sundries;
* Manage the supply of official stationery provision across all Household office sites from specialist suppliers;
* Monitor, report and escalates any facilities or cleaning issues promptly, managing relations with external stakeholders and suppliers;
* Ensure meeting rooms are fit for purpose with the relevant technology support as required;
* Assist with the planning and execution of in‑house office events;
* Proactively maintain and develop efficient office processes and systems where required;
* Assist the Office Manager in ensuring Household compliance with Health & Safety regulations including ownership of First Aid and Fire Marshall provision;
* Assist with the onboarding of new staff, managing the H&S and office orientation;
* Maintain excellent relations with external suppliers ensuring the best service levels obtained, reporting any shortcomings when necessary;
* Proactively identify and deal with issues before they arise (awareness of urgent work required, outstanding work needing attention etc.);
* Support ad‑hoc projects or initiatives as required to enhance operational efficiency within the Household;
The Household of TRH, The Prince and Princess of Wales, TRH the Cornwall.
This document is not contractual and may be subject to change following consultation with the post‑holder.
Person Specification
Essential
* Willingness to ‘muck‑in’ – no job is insurmountable or too small!
* Professional appearance and client‑focused approach
* Previous experience in a similar administrative role;
* Confident and professional communicator: writing, in person and on the phone;
* Strong IT skills (Outlook, Word, Excel and PowerPoint);
* Respectful, discreet and tactful with a practical and positive approach;
* Flexibility and proven ability to work under pressure to meet strict deadlines;
* Confidence to ask questions when unsure;
* Self‑motivated, confident, and able to work independently while maintaining high standards;
* Strong organisational skills and attention to detail;
* Willingness to learn new skills and progress in the role;
Desirable
* An interest in Their Royal Highnesses’ work and activities;
* Experience of working directly with senior stakeholders;
Hours of Work: 37.5 hours per week, Monday‑Friday, and such other hours that are necessary for the proper fulfillment of duties, or to meet unexpected or urgent demands.
Location: Kensington Palace
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