Job Title: Client Administrator
Location: Aylesbury
Contract Details: Permanent, Full Time
Salary: £25,000 per annum, rising to £27,000 after 1 year of service
Hours: Monday - Friday, 9am - 5pm (1 hour lunch break)
About Our Client:
Our client is a leading provider of strategic facilities support services in the UK property sector, dedicated to enhancing both commercial and residential properties. They pride themselves on delivering top-class service and minimising operational, financial, and health and safety risks for their clients.
Benefits & Perks:
20 days holiday, increasing to 25 days
Hybrid working arrangements - 3 days in office, 2 days working from home
Pension scheme
Death in Service Benefit
Modern work facilitiesResponsibilities:
As a Client Administrator, you will:
Take incoming calls from clients and suppliers, ensuring service level agreements are met
Log new work orders with key suppliers both verbally and through the systems
Investigate and respond to emails, maintaining communication with all parties involved
Manage emergency reactive jobs daily, ensuring timely updates and SLA compliance
Chase open jobs and quotes to ensure completion
Maintain a solid understanding of each client group's specific needs and processesEssential skills:
Excellent attention to detail
High work standards and a strong sense of ownership
Effective problem-solving and organisational skills
Self-motivated, able to work independently and as part of a small team
Strong communication and interpersonal skills with a professional telephone manner
Proficiency in Microsoft Office, particularly Outlook, Word, and Excel
Ability to remain calm under pressure
Proven experience in processing and resolving calls from beginning to completionDesirable skills:
Background in commercial property management, facilities management, or the building/construction industryHow to apply:
If you are passionate about delivering exceptional customer service and are looking to grow within a dynamic organisation, we want to hear from you! Please reach out to Adecco Aylesbury or apply via this job site!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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