Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. This role is part of HMRC Valuation Office, formerly known as the Valuation Office Agency. We have recently integrated into HMRC. As we continue the transition to our updated HMRC branding, you may still see some VOA logos or references in our advertisements for a temporary period. HMRC Valuation Office are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. Caseworker – Role Overview We’re looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest. As a Caseworker you will examine complex information and undertake detailed analysis to make accurate and informed decisions. Our caseworkers understand and apply technology to achieve efficient and effective business and personal results. In addition to desk-based analysis, the role will include travelling to conduct on site property inspections. This will involve visiting properties to collect accurate data for valuation or assessment purposes. You will be expected to observe and record property characteristics, take measurements, and ensure all relevant details are documented in line with organisational standards. The successful candidate will have the opportunity to take the initiative and suggest ideas for business improvements, developing their networks and sharing feedback with others in a constructive manner. Full training will be provided on the systems used to help your decisions and you will have the full support and guidance from your line managers. Caseworker – Key responsibilities As a Caseworker, your responsibilities will include: Spending between 50% and 80% of your working week conducting site inspections of properties, including retail outlets, offices, industrial units, warehouses, and other commercial premises. The frequency of inspections may vary weekly depending on business needs. Travelling across a wide geographical area to inspection sites that may not always be easily accessible, undertaking a physically active role across a range of environments. Initiating contact with customers, local authorities, and agents via phone, email, or in person to progress cases efficiently and effectively. Using inspection data, system records, and online tools to identify, collect, and assess property information, ensuring accurate and fair assessments. Making case decisions in line with guidance, ensuring all relevant evidence is gathered and reviewed, under the supervision of a Technical Lead. Upholding the HMRC VO standards of professionalism and customer service in all interactions with customers and stakeholders. May occasionally require overnight stays to carry out inspections or attend team meetings and training sessions. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .