Overview
Job Description: Business Change Consultant
At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it's something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world's leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations. We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.
At DXC, one of our platinum accounts has a position for a Business Change Consultant. This role will ensure that users are put at the heart of a change delivery, by understanding the likely impact on users and sources of resistance, and tailoring activities to accommodate this. The Business Change Consultant will work as part of a multidisciplinary team and will be highly organised, dynamic, outcome-oriented with excellent communication skills.
Role responsibilities
* Understanding organizational context, culture and preferred ways of working for the organisations/areas impacted by a proposed change.
* Build senior sponsorship/advocacy for the change and drive creation and ownership of the case for change.
* Identify the impact of a proposed change on an organization and the extent to which users are ready to accept the change.
* Lead or contribute to the change management team, managing relationships with existing client change management counterparts in complex delivery environments and creating and managing necessary change agent networks.
* Develop and execute a set of actionable and targeted change management plans - including communications plans, stakeholder management plans, workforce transition plans, training plans and change readiness plans.
* Identify potential change risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
* Managing and maintaining project communication channels such as forums, town halls, frequently asked questions.
* Provide mechanisms for hyper care and user support through change implementation.
* Create and manage measurement systems to track adoption, utilization and proficiency of implemented changes, and ensure that user support functions are effectively transferred to business as usual ownership at the end of an initiative.
* Enthusiasm for collaboration and excellent communication skills (written and verbal).
* Excellent stakeholder engagement.
* Creative thinking and problem-solving skills.
* Proficiency in handling multiple tasks simultaneously and switching between tasks quickly.
* Ability to create and maintain formal and informal networks.
* A rational, objective, and detailed approach to business case developments.
* Expertise in recording information concisely and accurately.
Desirable Skills and Technologies
* Experience with large-scale organizational change effort, applying a range of Organisational Change Management methodologies as part of a client facing delivery team.
* Experience and knowledge of change management principles and methodologies
* Familiarity with Agile program/project management methods, tools and phases of the project lifecycle
* Exceptional communication skills and customer facing both written and verbal
* Knowledge and experience of common collaborative communications platforms and how they can be used to support and deliver against a business change strategy.
* Strong planning and facilitation skills, with demonstrable experience planning and executing client events such as workshops, town hall meetings, virtual office events
* Ability to work at all levels of an organisation to influence others and move toward a common vision or goal.
* Ability to work under tight deadlines and manage multiple tasks against set deadlines
* Qualification at degree level or equivalent professional experience.
Benefits
* Competitive compensation
* Pension scheme
* DXC Select - Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more)
* Perks at Work (discounts on technology, groceries, travel and more)
* DXC incentives (recognition tools, employee lunches, regular social events, etc)
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