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Administration assistant

Herefordshire and Worcestershire Health and Care NHS Trust
Administration
Posted: 13 October
Offer description

Job Summary

We have an exciting opportunity for Administrative Assistants to be part of the countywide implementation of Hospital at Home (H@H) within Worcestershire based within our Integrated Single Point of Access (SPA) in Worcester. These posts are full time, however we would consider part time with a minimum of 30 hours per week required. Based at Kings Court 2 in Worcester and expected to work shifts across a seven day week to cover the operating hours of 07:30-20:00. This role will be integral in supporting the coordination and roll out of a countywide H@H service as well as supporting the other administrative work in the integrated SPA. The SPA also continues to grow and develop and the post holder will be part of the administrative workforce within this integrated SPA and be involved in the operational growth and development of this service. We require flexible and adaptable candidates who are able to manage a busy and varied workload across the H@H and SPA services to support a seamless delivery of administrative support to support the urgent delivery of services to professionals and patients.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.


Main duties

You will be required to provide administrative support for the H@H and Integrated SPA services.

You must have excellent communication, organisational and IT skills. You will be required to record information in spreadsheets to enable data and activity within the H@H & Community SPA to be analysed and presented by the Operational Lead.


About Us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.


What we offer

* 27 days leave plus bank holidays, increasing up to 33 days with long service
* Generous NHS pension and enhanced pay when you work unsocial hours
* Flexible and agile working opportunities
* Great maternity, paternity, and adoption support
* Wide range of supportive staff networks
* Health and wellbeing opportunities

If you would like to know more, please visit our website. We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.


Details

Date posted: 30 September 2025

Pay scheme: Agenda for Change

Band: Band 2

Salary: £24,465 a year pro rata for part time

Contract: Permanent

Working pattern: Full-time, Part-time, Flexible working

Reference number: C9798-1702

Job locations: 2 Kings Court, Charles Hastings Way, Worcester, Worcestershire, WR5 1JR


Job Description

Job responsibilities

Undertake administration duties that are specific to the role. For full details of the duties and criteria for the role please refer to the job description and person specification attached.


Person Specification

Qualifications

* Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject
* Or considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
* I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

* Recent, relevant experience in an Administrative/Secretarial/Reception role

Desirable

* Previous, relevant NHS experience

Skills & Abilities

* Ability to communicate clearly and effectively in English in both verbal and written formats
* Good level of literacy and numeracy
* Standard IT skills
* Good organisational skills

Additional criteria

* Willingness to commit to continuing professional development
* Professional manner as a representative of the Trust
* Tact and discretion for dealing with confidential information
* Understand that we will not routinely provide sponsorship to work for this role

Knowledge

* Knowledge of office procedures
* Working knowledge of Microsoft Office: Word, Excel, Outlook
* Understanding of the Data Protection Act and NHS Code of Confidentiality

Employer details

Employer name: Herefordshire and Worcestershire Health and Care NHS Trust

Address: 2 Kings Court, Charles Hastings Way, Worcester, Worcestershire, WR5 1JR

Employer's website: https://www.hacw.nhs.uk/careers (Opens in a new tab)

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