Claims Handler - Insurance Horsforth, Leeds | £32,000-£40,000 DOE | Permanent | Hybrid Working Position Summary: We are seeking a dynamic and experienced Claims Handler to join our vibrant and outgoing team in Horsforth, Leeds. In this role, you will be responsible for managing a varied portfolio of claims across multiple insurance classes, including motor, property, liability, cyber, and professional indemnity. As the go-to person for our clients, you will provide guidance and support throughout the entire claims process, demonstrating empathy, efficiency, and expertise in every interaction. Key Responsibilities: Claims Management: Handle cross-class claims from start to finish Client Advocacy: Be the trusted voice for clients, ensuring fair outcomes Negotiation: Work with insurers and third parties to secure optimal settlements Documentation: Maintain accurate records and ensure compliance Customer Service: Deliver responsive, empathetic support Loss Prevention: Recommend strategies to reduce future risk Continuous Improvement: Stay ahead of industry trends and regulations Key Performance Indicators: Timely claims closure High client satisfaction Accurate and fair settlements Effective cost management Full compliance with industry standards Key Relationships: Clients, insurers, loss adjusters, solicitors, repair contractors Internal teams including Account Executives Qualifications and Skills: Experience in claims handling (broker or similar environment) Strong interpersonal and communication skills - chatty and confident is a plus! Detail-oriented with excellent documentation skills Ability to thrive in a fast-paced, collaborative setting Familiarity with Acturis and Microsoft Office A client-first mindset and problem-solving attitude Benefits: Medicash health plan ️ Income Protection & Life Insurance ️ Employee discount portal Cycle to work scheme Hybrid working Pension (5% employee / 3% employer) This is a fantastic opportunity to join a sociable, high-performing team where your personality and expertise will shine. If you're ready to take the next step, we'd love to hear from you