Cuffley & Goffs Oak Medical Practice are seeking an experienced and motivated Reception Supervisor to join our friendly and well-established team on a part-time basis for 33.5 hours per week. This is a key role supporting the smooth day-to-day running of reception services across our two practice sites, ensuring patients receive a professional, efficient, and welcoming service at all times. Working hours will be: Monday: 08:00 – 13:00 Tuesday: 08:00 – 18:30 Thursday: 08:00 – 18:30 Friday: 08:00 – 18:30 Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Key responsibilities will include; Holding responsibility for the day-to-day supervision of reception and associated functions across two sites. Supervising the reception team and reception function. Dealing with day-to-day queries from reception, unexpected staff shortages and resolving day to day queries while also providing support to reception staff. Promoting a harmonious and professional atmosphere and acting as a role model to the reception team - supporting, motivating and promoting staff relations. Training of new reception team members in line with practice policies and procedures, ensuring ongoing reviews are conducted. Planning and implementing the staff rota, arranging staff holiday and sickness cover. General reception duties, including making appointments, dealing with patient queries and managing complaints. About the Candidate We welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service. You will have the following skills/experience: Previous supervision/management experience is essential. Experience of working within a GP reception environment is desirable. Conflict/negotiation experience. Excellent communication skills written and oral. Able to work effectively as part of a team. Problem solving and interpersonal skills. Time management skills and able to work to a deadline. Knowledge of confidentiality. Good IT skills. About Us We are a large practice based over two sites (just one mile apart) which are Valley View Health Centre and Cuffley Village Surgery. We have a happy, established team that consists of GPs, nurses and HCAs who are all supported by an experienced and organised admin team. We are also joined regularly and supported by colleagues from our primary care network. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.