Job Title: Sales Estimator Divisions: Heron Joinery Responsible To: Office Manager Role: This is a customer service role with direct contact with customers and sales team. The main activity is developing quotes for clients. Product knowledge, a friendly manner, and an ability to communicate effectively are all important in the role. Key Responsibilities: Proactively work as part of the sales office team to ensure that customer enquiries are accurately priced/repriced within Klaes and returned as requested Constant checking and communication with the clients to make sure that the enquiries are suitable for their project in terms of type, style and colour and relevant building regulations. Being attentive to Product Specifications for tested and approved products for various schemes Checking and referring any concerns regarding the technical areas of an enquiry to the Office Manager and/or Production Management. Preparing quotes to set mark-ups within Excel/Klaes. Referring any requests for a variation in mark-ups to the Office Manager Being aware of, and communicating warranty limitations and HJ recommendations on installation, maintenance etc as set out in the Heron Joinery Warranty, Site Storage and Installation and Maintenance Documents. Ensuring satisfactory levels of housekeeping/tidiness are proactively maintained. Co-operate with the Office Manager and members of management by maintaining good lines of communication and recognition of over-lapping problems and the need to work together to resolve issues Ensuring acceptable standards of behaviour are maintained and where a matter arises, which you suspect or believed to contravene a disciplinary rule or otherwise be a disciplinary matter inform the Office Manager. Supporting the identification of both your own and other employees training and development needs to enhance individual competency levels. ADDITIONAL DUTIES: Maintaining efficient and effective operational procedures for BS EN ISO 9001 and Chain of Custody requirements. Ensuring that concerns with plant and equipment identified and/or informed of are reported and followed up to ensure actions taken at the earliest opportunity. Health and Safety Requirements: The Health and Safety at Work (Northern Ireland) Order 1978 stipulates that it is the responsibility of every employee to observe all rules governing health and safety and such safety equipment as instructed necessary must be used. In addition, ensure you are aware of the company health and safety policy and that you lead by example in both maintain and promoting safe working practices. General: This Job Description is not an exhaustive list, and all employees are expected to take a responsible attitude towards duties which are not specifically listed but which should, in the company's best interests, be performed by them particularly when circumstances change for any reason. Heron Manufacture Ltd PERSON SPECIFICATION Criteria Essential Qualification/ Attainments Good educational attainment including min GCSE/equivalent Mathematics & English Relevant Experience At least 1 years employment gained in accounts or construction or sales role Skills and Competencies Excellent IT skills and working experience on a range of IT packages Excellent interpersonal and communication skills Excellent organisational skills and ability to manage deadlines Desirable Qualification/Attainments Min HND qualification in engineering / quantity surveying / building surveying / accounts / business or other related discipline Relevant Experience Previous employment gained in estimating