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Service Desk Team Lead / Service Desk Manager – wanted to head up a brand-new Service Desk in the Leeds area. Ideally, you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead seeking the next step in your career.
Successful Service Desk Team Lead candidates must have experience in a similar role, overseeing 5 reports, performance management, setting KPIs, resource management, handling escalations, and aiming to move into Service Desk Management.
As Service Desk Team Lead / Service Desk Manager, you should possess excellent communication skills for stakeholder management and third-party interactions.
Experience with service transitions, continuous improvement, and implementation of processes and procedures will be advantageous, though training is available.
This role is ideal for Service Desk Team Leads eager to progress into Operations Management. Apply now — we need to move quickly!
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Administrative and Support Services
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