Service Advisor Location: Hours: 8-6 Monday to Friday with 1 in 3 Saturdays 9-1
Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role? Endeavour Volvo N W London are looking for a highly motivated Service Advisor who will take pride in bringing Volvo Cars’ brand values to life, while ensuring all clients have a positive customer experience.
You’ll join a fantastic team and work alongside a brand who have made it their mission to make life easier, better and safer for everyone. As part of your employment, you’ll also receive excellent benefits, superb career development opportunities and a bonus scheme.
You can find out more about Our story here | Volvo Cars - United Kingdom
The Service Advisor will maintain excellent customer service by working with customers to determine their requirements, agreeing timeframes, and working with technicians to convey the customers' concerns with accurate descriptions. To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills.
Greet customers warmly and assess their service requirements.
Provide detailed explanations of services and repairs needed, ensuring customers understand the work being performed on their vehicles.
Handle payments accurately and efficiently, maintaining a balanced account drawer.
Upsell additional services or products that may benefit the customer’s vehicle performance or longevity.
Schedule appointments and manage the workflow of service requests to optimise customer satisfaction and operational efficiency.
Maintain accurate records of customer interactions, service history, and follow-up communications.
Collaborate with technicians to ensure timely completion of services while keeping customers informed throughout the process.
Address customer inquiries and concerns promptly, providing exceptional customer service at all times.
Strong customer service skills with a focus on building rapport and trust with clients.
Basic mechanical knowledge to effectively communicate technical information to customers.
Experience in upselling services or products is highly desirable.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.