Customer Support Advisor - £24,000 + excellent benefitsHybrid – Glasgow City Centre (Office-based whilst training)Love helping people and solving problems? Looking for a role where you can truly make a difference? If you’re someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer service, we’d love to hear from you!At Golden Charter, we’ve been helping people plan ahead for over 30 years. We’re proud to work with more than 2,900 independent funeral directors across the UK, supporting families when they need it most.We’re looking for a compassionate and customer-focused Customer Support Advisor to join our team in Glasgow.What you'll be doing:You'll be the first point of contact for our customers, funeral directors, and internal teams—providing outstanding service via phone and email.Your responsibilities will include:Responding to customer and partner enquiries with empathy, clarity, and professionalismUpdating funeral plan details and processing changesSupporting the finance team with admin tasks and document preparationWhat we’re looking forWe’re after someone who:Loves helping others and has a genuine passion for delivering a great customer experienceHas excellent communication and relationship-building skillsWorks well independently and as part of a teamIs detail-oriented, organised, and able to manage their own workloadCan stay calm under pressure and meet deadlines with confidenceWhy join us?We believe in creating a supportive, collaborative workplace where our people can thrive. Here’s what you can expect:A hybrid working model with flexibility—and at least one in-office day per month for team collaborationA flexible benefits allowance and health cash planOn-site perks like massages (yes, really!)A chance to be part of a purpose-driven company that genuinely caresIf you’re looking for a role where you can grow, make a difference, and be part of a great team—apply today!