Overview
Customer and Trading Manager - Convenience. Our management teams don’t just run stores — they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
To support this commitment, we also promote an inclusive workplace where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
What you’ll be doing
* Working closely with a small team of managers to ensure the store runs like clockwork every day.
* Taking responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
* Working alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
* People management is a big part of the role, including managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
* Where we have close-knit networks of convenience stores it may mean that you need to help another store now and then.
What makes a great customer & trading manager
* Previous line management responsibilities in a fast-paced, operational environment.
* Provides brilliant customer service, and coaches a team to do the same.
* Delivers KPI's or other performance indicators.
* Can manage disciplinaries, performance issues or other employee relations matters.
* Leads operations and is comfortable operating alone in the absence of more senior management.
Essential Criteria
* A track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
* Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
* Has managed employee relations issues, including performance and absence management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
* Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
* An annual bonus scheme based on our, and your, performance.
* Free food and hot drinks provided for colleagues in all our stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – we’ll match 4-7.5% of your pension contributions.
* Sainsbury’s share scheme – build up an investment at discounted rates.
* Wellbeing support – access to emotional support, counselling, legal and financial advice.
* Colleague networks – link with like-minded people to help fulfil your potential.
* Cycle to Work scheme – hire a new bike and cycling equipment, whilst saving on tax and NI.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusive workplace
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help understand and support roles and teams. Our internal colleague networks seek to ensure true representation and to remove barriers. We offer development opportunities, including mentorship, training, and career progression pathways, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please review our information here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Finance and Sales
* Industries: Retail
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