Job Description
Job Title: Repairs Customer Service Advisor Full time\n\nLocation: Newham, London | Contract Type: Temporary\n\nHours: Mon-Fri 9am-5pm - Fully in the office\n\nRate: £18.33 PAYE hour\n\nAre you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have the perfect opportunity for you!\n\nAbout the Role:\nAs a Repairs Customer Services Advisor, you'll play a vital role in delivering top-notch front-line services within our Repairs Contact Centre.
You'll be the first point of contact for our customers, helping them navigate their service requests with ease and efficiency.\n\nKey Responsibilities:\n\nHandle a variety of service requests, offering guidance and support related to repairs within Housing Services.\nPromote the council's online services while ensuring a 'right first time' ethos in your service delivery.\nMaintain high standards of customer interaction and communication, addressing sensitive enquiries with professionalism and empathy.\nCollaborate with the customer services team to enhance service quality and responsiveness. \n\nWhat We're Looking For:\n\nA clear understanding of customer service principles and the ability to deliver value-driven services.\nExcellent...