A great opportunity is now available as an industry leader ‘SalonIQ’ in a key role as Customer Service Advisor. You will be responsible for supporting and growing relationships with our customers and helping them with daily duties. The successful applicant will; - Be well organised - Be reliable - Be able to work independently or as part of a team - Have previous experience in customer service (optional) - Build strong relationships with customers - Enjoy taking calls and has an exceptional telephone manner - Able to work in a fast-paced, busy environment Daily tasks include: • Answer a high volume of calls and interacting with customers over live chat and email • Deal with our customers day-to-day needs, complex queries and aim to provide resolution on that first call • Investigate customer queries, raising with relevant parties and escalating where needed • Ensure service and customer demand is met to a high standard and within an agreed turn-around time (SLA) • Liaise closely with other teams to advocate on behalf of customers • Be empathetic to customers personal circumstances to understand their requirements and provide personalised solutions where possible • Be a digital communications expert, assisting customers digitally using their own device Personal skills; - Excellent communicator - Has attention to detail - Enjoys working in a fast-paced environment - Confident phone manner and willing to answer numerous phone calls per day In return; - Full training will be provided - Flexible work hours - Full holiday entitlement - Career and personal growth opportunities - Be part of an amazing team - Hybrid working options available Job Type: Full-time Additional pay: Bonus scheme Wellbeing Gift Benefits: Additional leave Casual dress Company events Hybrid Work from home Schedule: Monday to Friday plus rotated weekend support Work Location: Hybrid office / remote - Office based in Tunbridge Wells, TN1 1EN