We're searching for a number of talented Customer Support Advisor's to join a dynamic Customer Operations Team in Gateshead. As a Customer Support Advisor at our client's company, you'll play a vital role in ensuring their users have a positive experience on the platform. You'll be the friendly face and voice of their organisation, providing exceptional customer service and support to all users.
Key Responsibilities:
1. Help homeowners effectively post their job on our platform, connecting them with the best tradesperson for their needs.
2. Offer guidance and support to both new and established tradespeople, helping them maximise their membership benefits.
3. Retain valuable tradespeople by providing them with exceptional support and creative solutions.
4. Handle complaints from our customers, ensuring they receive advice and support towards a positive resolution.
5. Collaborate with other teams to develop and test new approaches that enhance user experience.
6. Respond to questions and comments on social media platforms and review sites like Trustpilot.
Job Requirements:
7. You have 1-3 years of experience in a customer service environment.
8. Excellent communication skills with the ability to adapt your tone to suit different situations.
9. Exceptional organisational skills, attention to detail, and the ability to thrive in a fast-paced environment.
10. A flexible and adaptable mindset, willing to meet the ever-changing needs of our business and customers.
11. A positive outlook, enthusiasm, and the ability to work well within a team.
12. Comfortable with technology and quick to learn new applications and processes.
Why You'll Love Working with Our Client:
13. You can make a real impact in helping our client become a leader in the digital-first industry.
14. They prioritise individuality and offer flexibility in working hours, location, and growth opportunities.
15. They offer a comprehensive range of benefits, including extra holiday leave, pension contributions, private medical insurance, parental leave, and more.
16. Enjoy a hybrid work environment with support for training and generous hybrid and commuting allowances.
At our client's organisation, they believe in integrity, stewardship, evidence-based decision-making, continuous learning and collaboration. Join their team and be part of an exciting journey to revolutionise the industry.
To apply, please submit your CV for this role.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.