We are seeking an experienced and dynamic Regional Support Manager to join a well-established care home group. This is an excellent opportunity for a passionate healthcare professional to drive quality improvement and operational excellence across multiple care homes in the Northwest. Job: 2531 Salary: £65,000 - £70,000 per annum Location: Northwest Type: Permanent * Conduct monthly Provider/Compliance visits, reviewing KPIs, service improvement plans, maintenance logs, and environmental standards * Take ownership of care home quality outcomes and overall performance within your region * Lead on the standardisation of documentation and roll-out of best practices across all homes * Develop, monitor, and support action plans with Home Managers following audits or complaints * Maintain a strong and visible presence across services, with focused support for underperforming homes * Provide hands-on management cover during Home Manager absences * Build and maintain effective relationships with CQC, Local Authorities, and other professional stakeholders * Attend and contribute to Governance and Central Team meetings, presenting audit outcomes and insights * Guide Home Managers to achieve commercial goals, including occupancy growth and marketing activity * Contribute to policy and procedure development to enhance care standards and compliance * Assess training needs, review completion data, and organise or deliver training as required * Support and develop Home Managers through coaching, mentoring, and regular 1:1 guidance * Lead and manage formal processes including disciplinary hearings, appeals, and grievances in line with company protocols Required Skills & Experience * NVQ Level 3 in Health and Social Care (or equivalent), with commitment to complete NVQ Level 5 or 7 If you meet the above criteria above and you would like to know more, please give me a call on (phone number removed) or send me an updated CV to Keystone Care is an equal opportunities employment business and employment agency and welcomes applications from all candidates