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The Role
Housing Support Assistants provide a welcoming, initial interface as the first point of contact for all housing enquiries from a broad range of stakeholders, including University staff, students, visiting scholars and private sector landlords. With a sound understanding of the leasing process and tenancy management, they will provide supporting information and advice as required, supporting prospective University tenants through the application process and making the customer journey as simple and effective as possible.
The Role
Housing Support Assistants provide a welcoming, initial interface as the first point of contact for all housing enquiries from a broad range of stakeholders, including University staff, students, visiting scholars and private sector landlords. With a sound understanding of the leasing process and tenancy management, they will provide supporting information and advice as required, supporting prospective University tenants through the application process and making the customer journey as simple and effective as possible.
This role will represent both Housing Services and key responsibilities include; providing prompt, professional and informative responses to all enquiries; identifying housing options and signposting customers to both internal and external solutions as appropriate; confirming the eligibility of customers for University housing and advising on the application process; supporting the advertising and marketing of all University housing, as well as handling enquiries for the private sector and Colleges.
About You
In order to succeed in this role, you will join us with
* Demonstrable experience in a customer facing role, used to managing a broad range of enquiries and operating in a customer focussed, reception environment.
* An ability to rapidly assimilate information and processes in respect to the University, the Cambridge property market, and Housing Services processes.
* An understanding of UK tenancy management processes and procedures, including a basic understanding of Housing Legislation.
* Clear, confident and effective communication skills, both verbal and written.
* An ability to identify specific Housing issues and needs and deliver tailored solutions accordingly.
* Competent in the use of Microsoft and database packages, including tenancy management software systems.
Benefits Of Working At The University Of Cambridge Include
* Competitive rates of pay with automatic service related pay progression and annual cost of living increases;
* Generous annual leave allowance
* Flexible working opportunities;
* Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries)
* An auto-enrolment pension scheme, with a generous employer contribution;
* Travel benefits and retail discounts at over 2,000 local and national stores;
* Schemes to support with relocation
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Please note we will be reviewing applications on a regular basis. We reserve the right to close the position early once the available position is filled.
Please quote reference BA45729 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Further information
* Further Information - Housing Support Assistant
Apply online
Seniority level
* Seniority level
Entry level
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Full-time
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