Team Support Manager - Food - Banstead Simply Food
We are hiring for a Team Support Manager in our Foods section. This role is focused on championing high-quality products, great value offers, and excellent customer service. You’ll be a brand ambassador ready to recommend our newest food products and ensure customers feel valued every time they shop with us.
Responsibilities
* Duty Manage in the absence of the next level Leader when required
* Champion new ways of working within stores through an open mindset and positive attitude
* Lead colleagues in delivery of tasks prioritising customer first
* Plan, allocate and follow through on task delivery to a consistent standard across the store
* Drive on-the-job productivity
* Support colleagues through coaching and feedback
* Use MI to take action to drive performance
* Help maintain a safe and legal environment for colleagues and customers
* Support the delivery of an inspirational, improved and consistent visual customer journey in-store to inspire customers to shop and buy more often
Key Accountabilities
* Deliver great standards and service by putting the customer first
* Act on customer feedback to drive improvements
* Ensure the delivery of brilliant basics
* Coach the team to deliver excellent standards of product presentation
* Support the delivery of Plan A
* Provide regular and timely feedback to line manager to support colleague performance
* Support training and coaching of colleagues maximising digital tools and channels
* Identify colleagues for recognition and celebrate success within the store
* Provide feedback to BIG to improve colleague experience
* Support the Team Manager with store selling and cost targets by using MI to identify opportunities and take action
* Model new ways of working through the use of digital tools
* Allocate resources efficiently to deliver processes, tasks and service
* Deliver operational excellence ensuring all processes and tasks are aligned with business expectations
* Maintain a safe and legal store environment
* Support visual merchandising updates across launches, events and campaigns
Key Capabilities
* Understands how Marks & Spencer operates, its strategy, future and the role they play
* Effectively manages responses to change
* Help colleagues develop by listening, asking questions and giving feedback
* Sets performance objectives for self with line manager in line with business plans
* Takes accountability for planning and managing own work to meet objectives
* Treats all colleagues fairly and considers different perspectives and needs
* Builds positive relationships by listening and connecting with people
* Manages own reactions and shares perspectives to improve team dynamics
Technical Skills / Experience
* Deliver excellent customer service and KPIs across the store
* Good level of digital capability and ability to access and use relevant systems
* Strong knowledge of commercial operation, basics and operational excellence
* Current working knowledge of visual merchandising principles
* Good communicator who can build relationships and work within a team
* Knowledge of legal requirements related to customer assistants and duty management
* Maintain high presentation standards, attention to detail and deliver right first time
* Interpret data relevant to the role
* Demonstrates flexibility and adaptability to change
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Retail
London, England, United Kingdom
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