Job Summary We are currently seeking to recruit additional Care Coordinators to join our expanding care team. Working alongside our existing Care Coordinator team, Social Prescribing Link Workers and Health & Wellbeing Coaches as well as our GPs and clinical teams, you will coordinate care suited to the needs of individual patients.
If you share our values of collaboration, integrity, quality, respect and wellbeing and are looking for a new challenge, we would love to hear from you.
Job responsibilities
* Deliver reception services including call handling and appropriately triage and signpost patients to the most appropriate clinician and appointment.
* Holistically deliver the care navigator role to incorporate new ways of working with and supporting patients, guided by the NHS Comprehensive Personalised Care Model.
* Contact hospitals to follow up referrals and liaise with hospitals for updates on patients or advice.
* Participate in MDT meetings and patient-group consultations where required.
* Support patients to utilise decision aids in preparation for a shared decision-making conversation.
* Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information.
* Help people make choices about their care, using tools to understand peoples level of knowledge and confidence in managing their own health.
* Support and coordinate COVID, flu and immunisation clinics.
* Deal with patient transfers in and out of the practice, patient registrations, and paper notes.
* Assist people to access self-management education courses, peer support or interventions that support their health and wellbeing and increase their activation level.
* Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals.
* Work with GPs and other primary care professionals to identify and manage a caseload of patients and refer people back to other health professionals as required.
* Raise awareness of identifying patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations.
* Act as a non-clinical champion coordinating referral practices, safety netting, and screening activity in conjunction with the practice cancer lead.
* Undertake all mandatory training and induction programmes.
* Contribute to governance and participate in ongoing development of the role through training and service redesign activities.
* Attend a formal appraisal with their manager at least every 12 months, with progress reviewed regularly as objectives are updated.
* Contribute to public health campaigns (e.g., COVID-19 or flu clinics) through advice or direct care.
* Maintain a clean, tidy, and effective working area at all times.
* Support delivery of QOF and IIF, incentive schemes, QIPP and other quality or cost-efficiency initiatives.
* Carry out any other reasonable duties as requested by a manager to ensure a quality and efficient service.
Person Specification
Essential
* Excellent communication skills (written and oral)
* A clear understanding of child protection policy and procedures and commitment to safeguarding children and vulnerable adults
* Clear, polite telephone manner
* Effective time management (planning and organising)
* Ability to listen, empathise with people and provide person-centred support in a non-judgemental way
* Courteous, respectful and helpful at all times
* Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
* Commitment to reducing health inequalities and proactively working to reach people from all communities
* Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
* Ability to use own initiative, discretion and sensitivity
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
* Desirable criteria include Good IT skills and good knowledge of MS Office and Outlook
Desirable
* Good IT skills
* Good knowledge of MS Office and Outlook
* EMIS user skills
* Experience of working in a primary care setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check will be required.
Employer details The Fishponds Family Practice, Beechwood Road, Bristol BS16 3TD. Website: https://www.thefishpondsfamilypractice.nhs.uk/
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