Stockport NHS Foundation Trust is looking to recruit a full-time Band 5 Overseas Visitor Patient Officer.
The post holder will be responsible for ensuring the Trust is compliant in all aspects of implementation, raising charges, policies, procedures, and guidelines. The post holder will provide a comprehensive efficient and effective overseas visitors service to users of the Trust's services, working efficiently and effectively with patients, staff, and external organisations such as the UK Border Agency and Department of Health to maximise income recovery for NHS chargeable services provided.
The post holder will be responsible for ensuring Trust policies and processes are continually reviewed and updated, maintaining accuracy and compliance with the Department of Health regulations - "Guidance on implementing the overseas visitors hospital charging regulations".
The post holder will be proficient in their knowledge, understanding, and ability to provide advice, instruction, and training on the complex Department of Health Overseas Visitors guidance and in translating said guidance to policy for implementation across the Trust.
Main duties of the job
* Lead appointed officer responsible for the day-to-day implementation, monitoring, and compliance with the Trusts Overseas Policy across the organisation.
* Proficient and current knowledge and understanding of the Department of Health Overseas Visitors regulations and guidance.
* Review and update the Trust policies and procedures to reflect changes in guidance/legislation.
* Manage and develop Trust processes ensuring the Trust maintains its regulatory obligations in accordance with the current guidance.
* Responsible for decisions regarding NHS Entitlement, raising applicable charges and the collection of upfront payment.
* Advise patients, relatives, and staff regarding charges for treatment, often in distressing circumstances.
* Maintaining up to date and accurate information systems including the use of hospital systems, external patient systems and spreadsheets for the collation and analysis of data and the immediate identification of overseas patients for financial and audit purposes.
* Obtaining and analysing confidential documentary evidence from patients, to ascertain if they are exempt from charges as per the DOH Overseas Visitor guidelines.
* Support staff across the organisation (Hospital and Community Services) to understand, implement and embed processes that support the responsibilities of their role in relation to the Overseas Visitors charging regulations.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
* Between 27-33 days of annual leave plus bank holidays
* Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
* Cycle to work scheme
* Salary finance - for loans, savings, budget planning and tips on managing debt
* Stockport Credit Union- for local financial advice
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Education / Experience
* Educated to degree level or equivalent level of experience
* Previous Overseas Charging Regulation experience
Knowledge & Experience
* Demonstrate an understanding of the functions relating to implementing the Overseas Charging Regulations
* Proven experience of working to implement process, change and service improvement across a large organisation
* Sound knowledge base of the Trust values and principles
* Knowledge of current legislation in Overseas/NHS Charging, data protection and confidentiality of personal information
* Good understanding of current performance targets
Skills & Abilities
* Advanced keyboard, Excel, Word & Outlook Skills
* Excellent communication and written skills
* Strong organisational skill
* Ability to prioritise and deliver on time against a background of changing demands
* Proven record of developing positive relationships
* To deal efficiently, effectively, and sympathetically with emotional or discontented clients/patients and their family members as required
* Supporting NHS debt recovery process and policy development
* Knowledge of the organisation's objectives and activities
* Experience of working with patient identifiable information systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Health Records Service & Transformation Manager
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