Why this job matters
The Site Reliability Engineering Specialist independently executes activities that help ensures BT is in the best position to deliver the service performance, reliability and availability that internal and external customers expect, through enabling cross-team engineering discussions to achieve scalable, measurable, fault-tolerant, and cost-effective cloud services.
What you’ll be doing
1. Executes the implementation of new software development life cycle automation tools, frameworks, and code pipelines (continuous integration/continuous delivery pipelines whilst executing best practices with a focus on the re-use of application code, demonstrates consistent software delivery practices and produces continuous integration/continuous delivery platform solutions using Amazon Web Services cloud, infrastructure as code (IaC), GitOps, and container technologies
2. Coordinates a diverse team and creates the initial test schedule to deliver all aspects of testing to time, budget and quality targets, ensuring producing outlines of solutions and defining depth of testing required
3. Executes the implementation of automation technologies to ensure repeatability, eliminating toil, reducing mean time to detection and resolution and repair services
4. Proactively identifies and manages risk through regular assessment and diligent execution of controls and mitigations, proactively raising any concerns
5. Leads scale testing to measure, tune and optimise system performance
6. Executes metric/monitoring analysis that creates stability, security, and performance improvements
7. Designs, analyses, develops and troubleshoots highly-distributed large-scale production systems spanning on-prem and cloud-based hosting
8. Executes approaches that scale systems sustainably through mechanisms like automation and evolves systems by pushing for changes that improve reliability and velocity
9. Writes and delivers infrastructure as code software to improve the availability, scalability, latency, and efficiency of services
10. Implements robust monitoring and alerting systems and performs root cause analysis and post-mortems with an eye towards future prevention
11. Inspects queue and support processing to ensure early warning of support issues
12. Executes retrospective and preventive actions after each high severity production incident
13. Analyses complex systems from a reliability and resilience perspective and identifies sources of instability in distributed systems
14. Champions, continuously develops and shares with team knowledge on emerging trends and changes in site reliability engineering best practices and industry standards
15. Mentors other site reliability engineers, helping to improve the team's abilities by acting as a technical resource
The skills you’ll need
Troubleshooting
Infrastructure Configuration
Service Assurance
Application Performance Monitoring & Alerting
Computer Networking
System Administration
Programming/Scripting
Artificial Intelligence Operations (AIOps)
Server Architecture
Cloud Computing
Continuous Integration/Continuous Deployment Automation & Orchestration
Systems Integration
Project/Programme Management
Incident Management
Decision Making
Growth Mindset
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.