Job Reference: HCC624290
Salary Range: £25,186 - £26,244 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 14 June 2026
Interview Date: 23 June 2026
Overview
Hampshire Pension Services (HPS) administers pensions for the Hampshire Pension Fund, a Local Government Pension Scheme (LGPS). We also act as the pension administrator for West Sussex County Council, London Borough of Hillingdon, City of Westminster, Hampshire Police, Hampshire and Isle of Wight Fire and Rescue Service, and West Sussex Fire.
Teams
We are made up of several teams: Member Services; Pensions Customer Support Team (PCST); Employer Services; Data, Systems and Partnership Support (DSPS); Finance; and Communications, Projects and Development (CPD).
Responsibilities
* Be the first point of contact for our members and external partners.
* Provide first level support to members by both phone and electronic communication.
* Support members and employers in accessing their online service accounts.
* Undertake basic administration changes to member records.
* Import and set up documents and forms to member records.
Qualifications
* 5 GCSEs (grade C or 4 and above) or equivalent, including Maths and English.
* Enthusiasm and positivity.
* Strong communicator (written and verbal) who can build good working relationships with customers and peers.
* Excellent organisational skills and the ability to work to deadlines.
* Good attention to detail.
* Excellent customer service and enjoy helping people.
* Willing to learn and try new things.
* Strong IT skills.
Benefits
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. It offers a pleasant, supportive, and collaborative working environment, flexible employment, and a competitive salary and benefits package. We invest in your development through internal programmes and training.
Vetting Requirements
Subject to Non-Police Personnel Vetting. Candidates must have resided in the UK for a minimum of 3 years in order for clearance to be obtained.
Equality and Diversity Statement
We are a Disability Confident Employer and commit to ensuring that our recruitment and selection process is inclusive and accessible. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
Contact Details
Stephanie Lawrence, Senior Pensions Team Manager – Hampshire County Council.
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