Job Description
Planning Administrator and Customer Services Burton on Trent up to 6 months temp to perm
My client is looking to appoint a couple of temporary workers to join their team for circa 6 months on a temp-to-perm basis.
Duties include:
• Working as part of a team, the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service.• To ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.• To manage customer incident calls/emails through to completion.• To ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.• Ensure all procedures are adhered to and report all incidents of non-compliance.• To rebook orders and notify customers via phone or text service.• Demonstrate empathy with the customers as and when required.• To undertake any other tasks / duties as required by the needs of the business.
The Person
• Previous Customer Service experience• Motivated and able to communicate clearly, both verbally and in written formats.• Ability to work in a busy environment.• Team player.• Well organised, taking ownership of tasks.• Attention to detail.• Educated to GCSE level or equivalent.• Sound IT skills, knowledge of Microsoft Office applications.
This is a temporary contract to start on the 18th May 2026!What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4795714