Medical Receptionist – Evergreen Oak Surgery & Creekmoor Surgery
Part Time Hours, Contract, Permanent
Salary: £12.21 per hour
Evergreen Oak Surgery has an exciting opportunity for a new receptionist to join our team. We are looking for a highly motivated individual to work within the team and at our branch site, Creekmoor Surgery. The main purpose of this varied and interesting role is to act as the initial point of contact for all queries into the surgery via telephone, in person and via our online accesses such as SurgeryConnect.
To continue and improve the high level of service we offer our patients, you need to have an excellent telephone manner, be calm, confident, and courteous. Experience of working in a healthcare environment and use of SystmOne, our clinical system, would be an advantage, although full training will be given to the right applicant.
Flexibility to cover annual leave and sickness will also be required.
Vacancy 1 - Hours required - 24 hours
Monday 1pm-6pm (5 hrs)
Tuesday 7.45am - 5pm (8.75 hrs)
Thursday 1pm-6pm (5 hrs)
Friday 7.45am-1pm (5.25 hrs)
Vacancy 2 - Hours required hours
Tuesday 1pm-6pm (5 hrs)
Wednesday 1pm-6pm (5 hrs)
Thursday 8.30am-6pm (Creekmoor Surgery) (9 hrs)
Friday 1pm-6.30pm (5.5 hrs)
Duties and responsibilities
* Making appointments and navigating patients to the most appropriate service they require
* Giving out test results, arranging referrals
* Deal with general enquiries, being aware of all services offered by whole network team
* Process acute and repeat prescriptions within a timely manner
* Respond to the needs of clinical staff during surgery
* Input and extract information from clinical system as instructed
* Develop knowledge of local services, keeping up-to-date with changes and developments
* Receiving fees for non-NHS services on behalf of GPs
* Ensure clinical rooms are cleared after each session
* Ensure building secure at end of each working day
Qualifications
Essential
* Transport (to cover Creekmoor Surgery, when required)
* Educated to GCSE Level or equivalent (English or Maths)
* Sound written and verbal communication skills; Excellent computer skills
* Proven ability to work effectively in a team environment and independently as required.
Desirable
* Previous experience in a customer service role
* Previous NHS patient care experience
Benefits:
* NHS pension
* Annual flu vaccine
* On-Site parking
Experience:
* Customer Service: 1 year (preferred)
* GP Surgery experience: 1 year (preferred)
We are a smoke free workplace.
Applications with CV and covering letter to:
Caroline Wilson, Practice Manager,
Evergreen Oak Surgery
43 Commercial Road
Poole
Dorset
BH14 0HU
Job Type: Part-time
Pay: From £12.21 per hour
Benefits:
* Company pension
* On-site parking
Work Location: In person