London Euston Bupa Health Clinic, London NW1 2PL
Administrator/Receptionist
£29,300 Per Annum Plus Excellent Benefits
We are seeking a dedicated individual to ensure all administrative and receptionist activities are executed efficiently and effectively. This role is vital in maintaining the smooth operation of our centre and plays a crucial part in delivering exceptional customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable.
Key Responsibilities
* Undertake duties in accordance with departmental policies and procedures
* Be fully conversant in all areas of Reception; either Main Reception or other areas where patients are “arrived” in a department
* Actively meet and greet patients and visitors in a warm, respectful, and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the BUPA Cromwell Hospital brand and in line with the Bupa Cromwell Hospital's Service Vision “Every Patient is a VIP”
* Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required
* Provide efficient and effective administrative support during our user’s clinics or tests, or procedures
* Deal with letters of guarantee and liaise with insurance companies and Embassies as required
* Respond to all enquiries regarding hospital facilities or redirect enquiries to the correct departments when needed; deal with all Reception queries and complaints in a courteous and timely manner
* Ensure that all staff and patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures
* Implement manual procedures during computer downtime and transfer information when the system is reinstated
* Make follow‑up bookings for patients after the appointment
* Assist patients with booking further tests or consultations
Qualifications and Skills
* Excellent communication (Written and Verbal)
* Deliver outstanding customer service each and every time
* Good knowledge of Excel and Word
* Well organised, reliable and have a proactive attitude
* Knowledge of medical terminology (desirable)
Benefits
* 25 days holiday per year, pro rata to your contract
* Access to a range of services to support your physical and mental wellbeing
* Fixed term benefits allowance
* Access to our confidential employee assistance programme
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