IMH Recruitment is seeking an experienced Customer Service Advisor to join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence.
Key Responsibilities:
* Deliver exceptional customer service as the first point of contact.
* Handle customer inquiries and provide accurate product/service information.
* Build strong relationships with customers.
* Coordinate deliveries by liaising with couriers and customers.
* Manage and update customer accounts using various systems and databases.
* Process orders and manage related administration tasks.
* Handle complaints effectively with professionalism and care.
* Respond to inbound calls and inquiries via email or live chat.
Essential Skills:
* Strong problem-solving abilities.
* Excellent verbal and written communication skills.
* Proficient in using computers and multiple systems.
* Previous experience in call handling, email handling, or live chat.
Hours and Pay
* Monday to Friday
* 11:30am - 20:00pm
* £13 per hour.
* Opportunity to work with a well-respected company with offices across the UK