IMH Recruitment is seeking an experienced Customer Service Advisor to join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence.
Key Responsibilities:
* Deliver exceptional customer service as the first point of contact.
* Handle customer inquiries and provide accurate product/service information.
* Build strong relationships with customers.
* Coordinate deliveries by liaising with couriers and customers.
* Manage and update customer accounts using various systems and databases.
* Process orders and manage related administration tasks.
* Handle complaints effectively with professionalism and care.
* Respond to inbound calls and inquiries via email or live chat.
Essential Skills:
* Strong problem-solving abilities.
* Excellent verbal and written communication skills.
* Proficient in using computers and multiple systems.
* Previous experience in call handling, email handling, or live chat.
Hours and Pay
* Sunday to Thursday: 09:00am to 17:30pm
* £13 per hour.
* Opportunity to work with a well-respected company with offices across the UK.
How to Apply:
Submit your updated CV and contact our office on (phone number removed) for further details.
Job Type: Full-time
Pay: £13.00 per hour
Benefits:
* Company pension
* Free parking
* On-site parking
Schedule:
* Monday to Friday
Experience:
* Call Handling : 2 years (required)
* Email handling : 1 year (required)
* Live chat: 2 years (preferred)
* Customer Service : 2 years (required)
Licence/Certification:
* Driving Licence (preferred)