We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
* Know your customers and serve them with passion and pride, providing great natural service.
* Encourage customers to give feedback via the ‘have your say’ survey.
* Work across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Apply training to ensure safe working practices.
* Participate in seasonal, community, and charity events to create an inclusive atmosphere.
* Be knowledgeable about store performance and understand your role in delivering profit.
* Live our values, make everyone feel welcome, and follow policies.
* Clock in and out at the start and end of your shift for accurate pay.
* Follow security procedures and wear safety equipment to keep yourself, colleagues, and customers safe.
* Follow the think 25 policy when serving age-restricted products.
* Respond promptly to assistance calls or interventions on self-service checkouts and explain actions to customers.
* Maintain a clean, tidy, and organized store environment.
* In the absence of a Shift Leader or Store Manager, you may be responsible for running the shift.
* Follow all training to ensure safety and legality.
* If the store has a Post Office Local, responsibilities include the daily operations of the post office, requiring passing a financial and criminal conviction background check. Failure to pass these checks will result in withdrawal of the job offer.
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