Step into the role of a Customer Service Advisor in branch, where you’ll be the first point of contact for our customers. You will provide help and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service.
Full training will be provided, and you will be placed within a supportive team who will guide you to ensure you have everything you need to succeed as a Customer Service Advisor. No banking experience is needed, just a can-do approach. You will be working onsite 5 days a week on a salary of £25,500 per annum.
Typical working pattern: 35 hours a week covering shifts between 8am-8pm Monday to Saturday.
The successful candidate for this role will be required to sign a Barclays Monday to Sunday 7am to 11pm contract.
Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
* Collaboration across multiple digital channels to personalise each interaction with a customer.
* Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
* Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
* Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
* Support teams within the business operations function as needed, including risk management, compliance and collections.
* Comply with all regulatory requirements and internal policies related to customer care.
Analyst Expectations
* To meet the needs of stakeholders/customers through specialist advice and support.
* Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
* Likely to have responsibility for specific processes within a team.
* They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
* If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
* OR for an individual contributor, manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
* Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
* Check work of colleagues within team to meet internal and stakeholder requirements.
* Provide specialist advice and support pertaining to own work area.
* Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
* Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
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