Overview
Manpower are currently looking for an On-site Engineering Scheduling Co-ordinator based in Cambridge.
Our client inspires and supports discoveries that advance the quality of life. They provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. They enable customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. They are collaborating with a leading pharmaceutical company based in the UK and are currently seeking a qualified individual for the crucial position of on-site Enterprise Scheduling Coordinator. This role involves efficiently managing vendor engineers (third party/subcontractor) for on-site maintenance tasks, as well as maintaining and updating a comprehensive schedule of services to ensure optimal customer satisfaction levels.
Responsibilities
* Represent our client by delivering high levels of customer satisfaction in a dynamic, fast paced site.
* Initiate Engineers visits: Meet & greet (check for PPE/Certification/RAMS/PTW etc…)
* Effective planning, scheduling, and escort of engineers for onsite maintenance activities.
* Manage and update scheduled services plan, ensuring successful completion of services, and responding to breakdown repair requests.
* Build successful customer relationships, prioritizing customer requirements and keeping customer informed of any scheduling or activity changes.
* Own the overall support delivery and act as a first point of contact for contract, customer, external and internal queries.
* Coordinate and plan visits of engineers to ensure a successful completion of service.
* Perform administrative duties such as quotation requests, purchase orders, balancing costs, logistics management and service orders.
* Monitor performance metrics ensuring maintenance and repair are completed within the timeframe agreed with customer.
* Answer various queries over phone, emails or directly on site.
* Manage customer assets, ensuring inventories are accurate, clear and clean.
* Run various reports and keep information updated in the computer systems.
* Schedule inductions and any relevant onsite training for third-party vendor(s).
* Supervise monthly costs and present financial reporting to the customer.
* Solve a broad range of problems varying in complexity, involving multi-departments.
Qualifications
* Experience in an administrative, scheduling or customer-oriented position.
* A university degree in a Life Science or Technical Degree would be an advantage.
* Full proficiency in English language.
* A background/previous experience working in a laboratory environment and GMP would be a strong plus.
* On a personal level, you are autonomous, customer focused and a team player. You have great interpersonal and communication skills to interact with many internal and external partners. You show a real can-do attitude and you like help others and solve problems. You have also strong planning, organizational and time management skills.
Details
This is an ongoing position with an immediate start working under an umbrella contract basis 8am - 5pm Monday - Friday paying £22 per hour depending on experience.
Job Info
Job Title:
Company:
Manpower
Location:
Peterborough, Cambridgeshire
Posted:
Sep 2nd 2025
Closes:
Oct 3rd 2025
Sector:
Contract
Hours:
Full Time
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