Job Title: Account Handler
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £25,685 per year, Band C, Level 3
Hours: Full-time, 35 hours per week
Contract: Permanent
About the Role:
We're Unity Insurance, part of the Scouts, and we're proud to support charities and youth groups—like the Scouts and Guides by helping them get the right insurance so they can keep doing their amazing work.
We're now looking for a friendly and helpful Account Handler to join our team in Lancing. If you have experience in insurance and enjoy helping people, this could be a great fit for you!
What you'll do:
* Be the first person our clients speak to
* Give quotes, advice, and support
* Help clients with renewals, updates, and claims
* Offer extra insurance products that may help them
* Make sure everything is done accurately and on time
* Help us keep our clients happy and bring in new ones
What we're looking for:
* Experience working in insurance and with customers
* A good understanding of youth groups and small charities
* Basic knowledge of insurance rules and guidelines
* Confident using computers and insurance systems
* Insurance qualifications (or working towards them)
Why join us?
When you join Unity Insurance, you'll be part of something meaningful supporting organisations that give young people skills for life.
Benefits:
* We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
* 28 days holiday and going up to 32 days after 2 years' service plus additional days at Christmas
* Flexible working hours
* Work in a way that suits you, your role and your department
* Double matching pension up to 10% of gross salary
* Family Friendly employer with generous family leave
* Learning and Development/training opportunities via our internal learning hub
For a full list of our benefits click here.
Closing date for applications: 23:59pm Sunday 10th August 2025
Interviews will be on an ongoing basis until the position is filled.
We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible.
Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
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