Purpose of Role
:
This role provides front of house support within the Oriam team. It involves acting as a first point of contact for customers, handling enquiries in person, by phone and email, and assisting with bookings and membership enquiries. The postholder supports day to day operations, including reception duties, processing memberships, booking facilities, supporting meetings and events, and ensuring a tidy, safe working environment. The role also requires teamwork, initiative in resolving routine issues, supporting colleagues, and positively promoting Oriam and University values.
Summary of Key Duties and Responsibilities:
1. The Customer Assistant will always deliver customer excellence
2. The Customer Assistant will be a key Liaison for bookings
3. The Customer Assistant will be a key Liaison for Membership
4. The Customer Assistant will lead retail sales at the reception desk
Education, Qualifications & Experience:
These are the criteria on which the short-listing and recruitment selection will be made
Essential
5. Demonstrable ability to speak and understand English (verbal and written) and deal with customer/student queries
6. Literacy and numeracy skills equivalent to SCQF Level 4 (National 4) or similar
7. Experience of working within a similar environment as outlined above
8. Competent in the use of relevant IT packages
9. Well-developed interpersonal skills
10. Demonstrable professional and proactive approach
11. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment
12. Demonstrable provision of excellent customer service
13. Attention to detail
Desirable
14. Educated to SCQF level 5 (National 5) or equivalent
15. Experience of working within a similar environment as outlined under “summary of key duties and responsibilities”
16. Experience of using a leisure management system, preferably Gladstone 360