Customer Services Rep – Dutch Speaking
Duration: 6 months
Pay: £15/hour
Location: Chester (50/50 hybrid working)
Language requirements: Must be fluent in English and Dutch. French skills on top of the Dutch would be highly desirable
* policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
* orders and enter them in SAP system after performing validations on order following defined business rules
* customers in case of quality issues related to product, recalls, or put on hold situations
* backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
* all open orders until completion and address exceptions
* order and delivery documents
* and answer customer contacts through phone, e-mail and fax and record in call tracking tool
* inquiries to related departments (within Capability Centre or in markets)
* customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
* root causes and inform customers of outcomes
* and resolve internal ad-hoc inquiries
* internal and external audits