Shop Supervisor
Charity shop, 86 High St, Gorleston-on-Sea, Great Yarmouth NR31 6RQ
15 Hours per week over 7 days
£12.36 per hour + rewards & benefits
Be there when it matters.
Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support each year in our hospices, in people’s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country with a range of innovative shops including boutiques, vintage and retro shops, and large format stores. As part of the retail team, you will help inspire communities to give more care for more people through innovation and collaboration on ways to reduce, reuse and recycle. You will also contribute to drive up the income that generates the vital funds necessary to keep our care and support services running.
Our friendly charity shop has been located in the seaside town of Gorleston for more than 25 years. We offer a great variety of donated items and a team of experienced and friendly staff.
Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge for an important cause? Come, assist, and support our Shop Manager to run our Gorleston shop and contribute to the work we do across Sue Ryder.
As our new Shop Supervisor, you will bring retail experience with commercial awareness to deliver sales. You will have a positive attitude, good judgement, proven team leadership skills, and the ability to help lead a large volunteer team. You should enjoy engaging with people, have a can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
* Using your skills and retail experience to help drive business, push sales, and achieve targets.
* Help to lead a team to deliver great customer service to our donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Help to recruit, train & retain a volunteer team, who look to you and the shop manager for leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring your team’s health and safety is a priority.
* Help to manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
* Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
* Help to manage an effective stock process through the ePos operation.
Minimum Essential Criteria
* Customer Service Experience
* Previous supervisory Experience
* Cash Handling/Till work
* Basic IT skills (emails/instant messaging/video calls)
* Organisational Skills
* Lone working experience
Desirable Criteria
* High street retail/leisure/hospitality background
* KPI and target experience
* Charity retail
* Health & Safety knowledge
* Team Player
* Key holder/opening/closing
* Merchandising/Stock rotation
Competitive Benefits Package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
* Company pension scheme
* Staff discount with thousands of retailers
* Refer a Friend scheme – £250 payment
* and lots more. Please visit our careers website for the full list.
Closing date: 2nd Feb Interview date: 11th Feb
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce enables us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. As a Disability Confident Committed employer, we are proud to support the ‘Offer an Interview’ scheme. We will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion
We are there when it matters.
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