About the Role Were looking for motivated Customer Service Schedulers to join our Clients operations team. This role is all about coordinating schedules, supporting customers, and ensuring service levels are met. Youll play a key part in keeping things running smoothly, from managing appointments to liaising with customers and colleagues while helping us deliver excellent service every time. What Youll Do Schedule customer service activities and ensure timely delivery of work Communicate with customers, suppliers, and field teams to keep everyone informed Manage the end-to-end administrative process, ensuring systems are updated accurately Use daily reports to prioritise tasks and meet service level agreements Identify opportunities for improvement and support new initiatives Build strong working relationships across teams and external partners Provide clear reports to keep stakeholders updated Key Responsibilities Ensure safe and effective scheduling of staff and resources Exceed customer service targets and industry standards Contact customers via phone, email, and other channels to minimise delays Maintain accurate records in scheduling systems Support the team with work orders, purchase orders, and reporting Respond to customer queries professionally and escalate when needed Provide day-to-day operational reporting and visual updates in the office Adapt quickly to changes in schedules and priorities What Were Looking For Strong PC literacy and ability to learn new systems quickly Excellent communication and customer service skills Ability to work under pressure in a fast-paced environment Team player with a proactive and positive attitude Strong organisational and administrative skills with attention to detail Self-motivated, reliable, and conscientious Previous scheduling or customer service experience is an advantage What Success Looks Like Meeting service level agreements and customer satisfaction targets Producing efficient schedules that optimise staff utilisation Maintaining accurate system updates and reports Positive feedback from customers, suppliers, and colleagues Contributing to a safe, efficient, and supportive team environment Benefits once you begin temping with First Recruitment Services: 24/7 access to NHS approved GP telephone support and prescription services Access to the UK's largest employees discount platform Specialist medical assistance and support hotline Weekly pay Hundreds of gym discounts 24/7 access to mental health crisis support and counselling Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and ability.