A leading and growing provider of Satellite Communications and IT Support to the Government and Maritime markets are looking for a Technical Services Manager to join in a new permanent role. This growing organisation are able to offer hybrid working from their Redhill, Surrey office.
The successful candidate must hold or have the ability to achieve DV Security Clearance. Naval experience either from being in the Royal Navy or having worked with the Navy through working with the MOD or defence organisations is essential.
Key Responsibilities
1. Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial Satellite Communication Services (CSCS) and will work closely with the MOD System Engineering and MOD Project teams
2. As the case develops, ensuring that relevant teams responsible for the ticket at the time is supported and managed to ensure effective support case resolution.
3. Ensure all logistical and technical support elements of each engineer’s service visit are managed to ensure maximum efficiency is gained (e.g. combining with project work or surveys where possible), this is to ensure correct equipment is used and returned correctly and appropriate for the visit.
4. Manage each support visit so that all commercial arrangements are understood such as internal/external invoicing and liaison with external MoD customers i...