Delivery lead - IT & Non-IT recruitment UK & EU region
Job Description
Position Responsibilities
* Field Service Engineer will create/execute resources and programs to continuously improve installed base customer satisfaction and loyalty and provide excellent field service support for DSPECT and VERITON-CT. The Engineer will also have direct input to the Director of Service, Operations and engineering teams. This input is critical to further enhance product reliability, operability, and serviceability on a global basis.
* Provide onsite support and phone support to field service organization problems and product issues related to software, firmware, networking and their clinical applications
* Take personal ownership of the customer experience. Facilitate customer satisfaction through initiation of problem resolution and escalation.
* Engage the necessary resources for problem resolution in a timely fashion.
* Directly communicate and build rapport with customers as required. Follow up with customers to ensure all issues are resolved.
* Support new product introductions and first of kind installations
* Responsible for status reporting to internal/external customer support teams
* Participate as a technical resource and or customer advocate as needed
* Provide technical support to sales and applications as needed
* Improve productivity by highlighting deficiencies and recommending change in tools, training, and processes
* Reports to Director of customer service
Experiences, Knowledge, Skills, and Abilities
* Experience servicing and troubleshooting electrical/electronic equipment
* 3 years of experience servicing/installing medical imaging equipment CT & Nuclear preferred
* Basic skills and qualifications with handling computers SW installations and upgrades, electronic-mechanic assembly
* Able to work independently
* Approximately 30% travel by air
* Typical service area within 100 miles of metro region
* Strong sense of customer service with excellent interpersonal skills
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
* Industries: Medical Equipment Manufacturing
#J-18808-Ljbffr