A dynamic service support company based in Salford is seeking a Service Support Specialist II. In this mid-level role, you will lead incident resolution for major disruptions, manage proactive monitoring, and drive improvements in IT service processes. The ideal candidate will have 2-4 years of IT support experience, strong incident management skills, and a solid understanding of IT Service Management processes. A supportive environment offers benefits such as healthcare, pension plans, and a generous holiday package.
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