An opportunity has arisen for the right individual within The Coppermines Lakes Cottages. Based in Coniston within the Lake District National Park, we are a long-established, non-food-based hospitality business seeking an individual to join our busy but friendly Coniston office.
With over 80 self-catering cottages in the South Lakes area, The Coppermines also operate a hugely successful mountain wedding venue as well as carrying out conservation work locally.
A new addition to our growing business is the Bluebird Car & Coach Park, an innovative new facility in Coniston village with information centre, e-bike hire, EV charging as well as parking facilities.
We are looking for an enthusiastic individual who is passionate and knowledgeable about the Lakes and who either has experience in the hospitality & tourism area or is looking to further develop their career in this industry.
This is a broad and varied role in which no two days will be the same.
Duties to include but not confined to;
* Based in our Coniston office you will offer guest support, being a primary contact for cottage guests and owners
* Resolving issues as they arise and co-ordinating maintenance response where required
* Providing retail cover of our gift shop, handling cash and card sales
* Assisting with various aspects of running the business such as taking bookings and dealing with enquiries
* Building rapport and agreeable relationships with clients; both owners and customers
* Opportunity to develop your role further by assisting marketing team in creating content for our social media channels, writing blogs and other marketing activities
You should:
* Have excellent time-management and the ability to prioritise
* Be customer focussed with the ability to offer excellent customer service
* Work well on your own or as part of a team
* Excellent written skills for communicating effectively to guests
* Be reliable, be able to work independently and be self-motivated
* Have confident and friendly telephone manner
* Be creative with an eye for detail
The successful candidate will possess the following skills:-
* Proficient at Microsoft Office
* Good command of written and spoken English
* Be adept at handling complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Be able to multi-task with the ability to stay calm under pressure to allow
Further information
* Full training will be given on our reservations system.
* We will also support you in becoming familiar with our cottages by in-person visits to enable you to best advise guests
* This is not a remote position. Full UK driving licence is required. Own transport to and from Coniston is essential.
* Position does not include staff accommodation.
* The role will involve covering weekends on a rotational basis
* Role will be part time hours, typically 3 or 4 days a week, subject to negotiation
Job Type: Part-time
Pay: From £13.50 per hour
Work Location: In person