Company Description
Montrose Health Group is a CQC regulated private healthcare service specialising in the treatment of addiction, mental health and neurodiversity for individuals aged 7+. We provide a discreet, one client at a time service, treating UK-based and international clients. Delivered in a compassionate and supportive environment, our unique approach offers each client a tailored experience designed to meet their specific needs and desired outcomes. Our goal is to consistently deliver gold-standard care that enhances wellbeing and promotes longevity.
Role Description
As a Recovery Case Manager/ Support Worker, you will provide 1:1 daily recovery-focused support for guests in a residential setting. You will be the consistent, supportive figure in their journey to wellness — promoting structure, self-care, and motivation while upholding high standards of professionalism, safety, and empathy.
Key Responsibilities
• Deliver structured daily support to guests based on their individual care and recovery plans.
• Facilitate healthy routines, including wake-up, meal planning, activity schedules, and personal care.
• Support engagement in 12-step meetings and therapeutic sessions.
• Observe and report changes in behaviour, risk, or wellbeing using internal systems (Log My Care & ConnectTeams).
• Maintain accurate case notes and contribute to multidisciplinary reviews.
• Oversee medication storage and safety in line with policy.
• Accompany guests to appointments, walks, and external meetings.
• Maintain a safe, clean, and supportive residential environment.
• Support with daily living (light cooking, hygiene routines) when needed.
• Deliver structured daily support to guests based on their individual care and recovery plans.
• Facilitate healthy routines, including wake-up, meal planning, activity schedules, and personal care.
• Support engagement in 12-step meetings and therapeutic sessions.
• Observe and report changes in behaviour, risk, or wellbeing using internal systems (Log My Care & ConnectTeams).
• Maintain accurate case notes and contribute to multidisciplinary reviews.
• Oversee medication storage and safety in line with policy.
• Accompany guests to appointments, walks, and external meetings.
• Maintain a safe, clean, and supportive residential environment.
• Support with daily living (light cooking, hygiene routines) when needed.
Preferred Requirements
• Experience in addiction recovery, mental health support, or related care field.
• Demonstrated knowledge of 12-step programmes and abstinence-based recovery principles.
• Understanding of professional boundaries, safeguarding protocols, and risk escalation.
• Excellent communication and interpersonal skills.
• Ability to manage daily routines, schedules, and record-keeping independently.
• High standards of professionalism, compassion, and personal integrity.
• Comfortable working lone shifts and being the main point of contact in a residential setting.
Education & Qualifications
Essential:
• Full UK driving licence and access to a vehicle
Desirable:
• NVQ Level 3 in Health and Social Care (or equivalent), or substantial relevant experience
• Safeguarding Level 3 (adults)
• Recovery Coaching Certificate or related qualification
• Mental Health First Aid
• Trauma-informed care training
• Experience with Log My Care or digital care recording systems
• Lived experience of recovery (if shared appropriately and therapeutically)
Personal Attributes
• Calm and confident in managing challenging behaviours and crisis situations
• Able to hold boundaries and lead with empathy
• Solution-focused and adaptable
• Passionate about making a difference in someone's recovery journey
• Organised, punctual, and self-motivated
Additional Information
•
All Support Workers are required to complete mandatory online training (Health & Safety, Fire Safety, Safeguarding, Lone Working, etc.).
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DBS clearance is mandatory (enhanced).
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Flexibility is essential – shifts may include evenings, weekends, or overnights.
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This role involves working in residential environments — accommodation and rest areas are provided for live-in shifts.
How to Apply
To apply, please submit your CV along with a brief covering letter explaining your interest in the role and how your experience aligns with the responsibilities outlined. Suitable applicants will be invited to interview with the Operations Manager