Job description
St Andrews Links is a great organisation committed to the Home of Golf as the world's most renowned golf complex where we deliver memorable experiences for every golfer to Play, Learn, Shop and Relax on a daily basis. Our seven golf courses, including the Old Course are our core product and principal business driver but over recent decades our organisation has diversified and expanded to where we are today.
We are looking for a talented individual, with a passion for hospitality to join our Tom Morris Bar & Grill restaurant team at our Links Clubhouse as Restaurant Supervisor on a permanent basis. As Restaurant Supervisor you will support the team to deliver an exceptional customer experience. The successful candidate will work on annualised hours contract, working up to 2080 hours per annum. The missing ingredient now is recruiting excellent talented individuals to join our team with a passion for hospitality.
The candidate will be responsible for;
* To provide a warm welcome to all our guests and manage effective door control.
* To ensure and oversea that all team members deliver a quality food and beverage service to customers at all times by following the departmental order of service.
* Allocate the daily zones and write up the special and kitchen boards and sheets.
* Carry out full 'on the job' training to all team members and keep training records.
* Coach all team members to deliver a five-star customer service experience.
* Ensure customer service levels are met and maintained at all times.
* To be involved in the preparation and service of functions.
* To assist the Restaurant Manager with completion of Return to Work Interviews and the management of the team.
* Delegation of duties to your team.
* Control all necessary stock, products and materials and ensure that they are accounted for and presented.
* Compliance with all Health and Safety and Food Hygiene Regulations and procedures. Ensure team members' records are updated accordingly.
* Responsible for opening and closing the clubhouse lounge ensuring all procedures are followed.
As one of our team, we always need you to Embody our St Andrews Links Values and Behaviours in all you do:
* A team of teams… …
* At SAL, everyone is made to feel part of the one team.
* Show genuine care for one another
* Trust in each other
* Keep everyone included
* Work together and continuously improve
* Share – ideas, work and gratitude
* …Making the unique happen
* Caring for and adding to the renown, heritage and reputation of SAL is everyone's responsibility.
* Be passionate about the location
* Appreciate the game
* Respect our built and natural heritage
* Act as custodians of the Links
* Take on new ideas and ways of working
* With unforgettable experiences
* Ensuring that the ambitions of everyone in SAL's world are brought to life.
* Apply quality in everything we do
* Be proud of the memories we make
* Learn and grow together
* Work to exceed expectations
* Share our success with others