Job Description
To provide support for the Cafe Sales & Marketing team while taking ownership of specific initiatives that will assist in driving sales.
Primary Responsibilities
* Write and negotiate sales and marketing contracts according to Corporate procedures.
* Assembling of the Cafe Event Calendar and Brand Calendar.
* Reporting of weekly Occupancy Reporting Programs by working with local hotel Concierge.
* Communication and follow up with Group Travel Planners and marketing partners.
* Administration of package programs.
* Ensure receipt of payment from client by following Corporate procedures. Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.).
* Updating of “cafe” website to be communicated with Support Center On-Line Marketing team.
* Partnering with Sales & Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings.
* Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business.
* Attend trade-shows as approved by cafe budget and Corporate Sales and Marketing departments.
* Liaise between Support Center Sales & Marketing departments and the cafe.
* Work with SM, GM, and KM to ensure that contract/menu is executable.
* Attend meetings with S&M Manager as requested to communicate events/functions to management team and/or staff.
* Coordinate operations between departments.
* Attend client functions marketing events and designated parties to provide support and representation of the department.
* Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
* Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand.
* Maintain high morale.
* Operate ethically to protect the image of Hard Rock.
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Requirements
Some college coursework completion.
Skills
* Presentation of a professional image to guests, clients, and potential function coordinators
* Composure during stressful events.
* Possession of a take charge attitude tempered with diplomacy.
* Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event.
* Must possess strong communication and listening skills, excellent reading and writing.
* Comprehend professional language, either written or spoken, to communicate.
* Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
* Multiple language abilities a plus, fluency in English required.
Physical Demands
Employees are expected to be able to perform the job functions with reasonable accommodation.
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