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Salary: Competitive plus Tronc
At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Organization- Andaz Liverpool Street
Summary
Front Office Manager
Salary: Competitive plus Tronc
At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Just some of the benefits you will enjoy as a Front Office Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels
* 12 complimentary nights a year across Hyatt Hotels worldwide
* Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
* Free meals on duty
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
* Business attire laundered complimentary
* Headspace membership and access to our Employee Assistance Programme
* Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
What You Will Do As a Front Office Manager
* Ensure that all Hyatt regulations are strictly observed and respected.
* Work closely with the Executive Housekeeper and his/her assistants to ensure that rooms are ready on time and to reduce waiting time.
* Work closely with the Director of Engineering to coordinate preventive maintenance.
* Supervise Assistant Front Desk Manager to make sure that s/he achieves his/her goals and continue to support his/her development.
* Work closely with the Guest Services to improve both the arrival and departure experience.
* Review daily the rate variance to ensure that the proper rates are consistently applied.
* Ensure that open folios and paymasters are properly monitored and closed on time.
* Monitor the implementation and use of Colleague Advantage.
* Supervise the Front Office team training.
* Work with HR to develop the front office team.
* Ensure that we achieve our Enrolment Success Rate target.
* Maximize Upsell opportunities.
About Andaz London Liverpool Street
Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Front Office Manager role and start your journey with Andaz London Liverpool Street!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitality
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