Company Description
Holiday Inn London - Bloomsbury hotel is a stylish central London hotel offering a restaurant, excellent meeting facilities, and free Wi-Fi. Located moments from Russell Square Tube station on the Piccadilly Line, it is close to major transport hubs including Kings Cross St Pancras and Euston stations. The hotel is near popular destinations such as Oxford Street, the British Museum, Leicester Square, and London Zoo. The hotel can accommodate up to 300 guests for conferences, weddings, or parties with dedicated hosts and video conferencing facilities. Guests can enjoy meals at the Junction Restaurant and relax with drinks at the Junction Bar or Callaghan's Bar.
Role Description
This is a full-time on-site role for a Reservations Agent at Holiday Inn London Bloomsbury, located in the London Area, United Kingdom. The Reservations Agent will handle day-to-day tasks including managing phone reservations, ensuring excellent customer service, assisting guests with booking inquiries, and performing receptionist duties. The role also involves maintaining accurate records and supporting the reception desk during busy periods.
Qualifications
* Excellent Phone Etiquette and Reservations skills
* Strong Customer Service and Communication skills
* Experience in Receptionist Duties
* Proficiency in basic computer applications
* Ability to work independently and as part of a team
* Previous experience in the hospitality industry is a plus
* High school diploma or equivalent