We'd love to hear from you if you’re: someone with practical operational experience in a holiday business good at talking to, and getting on with, all kinds of people used to achieving high standards of housekeeping, presentation and maintenance able to supervise and support others in your team confident with Microsoft Office familiar with health and safety procedures and compliance, and writing risk assessments Byddem wrth ein bodd yn clywed gennych chi os ydych chi’n: rhywun â phrofiad gweithredol ymarferol mewn busnes gwyliau unigolyn sy’n dda am siarad gyda phob math o bobl, a chyd-dynnu â hwy unigolyn â phrofiad amlwg o gyflawni safonau uchel yng nghyd-destun cadw tŷ, cyflwyniad lleoliad a chynnal a chadw rhywun sy’n gallu goruchwylio a chefnogi eraill yn eich tîm hyderus gyda Microsoft Office cyfarwydd â gweithdrefnau iechyd a diogelwch a chydymffurfiaeth, ac ysgrifennu asesiadau risgHolidays Assistant Manager / Rheolwr Cynorthwyol GwyliauTo find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.Your focus will be on giving great service to everyone who chooses to stay in a Trust place. You want them all to have a very happy holiday. You’ll be answering their questions, following our usual procedures, and working with the local Trust teams as well as Contact Centre staff to make sure we’re being consistent and keeping standards high everywhere. Sometimes you’ll be working a desk, and sometimes out and about visiting holiday cottages and other sites, some of which may be remote. There will be occasional weekend work. You’ll keep the wider team on track with compliance requirements. You’ll be the first point of contact for the caretakers. You’ll supervise and lead them through training, coaching and development. You’ll be co-ordinating rotas with bookings, organising changeovers and service cleans, and efficiently managing stock control, buying and stores. You'll help to recruit new staff, providing clear induction and training. You’ll help to respond to incidents, and do all that’s needed to keep everyone safe. You'll also tackle unplanned tasks as they arise, to help keep standards high and people happy.Byddwch yn canolbwyntio ar roi gwasanaeth gwych i bawb sy’n dewis aros yn un o leoliadau'r Ymddiriedolaeth. Rydych eisiau i bawb ohonynt gael gwyliau hapus iawn. Byddwch yn ateb eu cwestiynau, gan ddilyn ein gweithdrefnau arferol, ac yn gweithio gyda'r timau Ymddiriedolaeth lleol, yn ogystal â staff y Ganolfan Gyswllt i sicrhau ein bod yn cadw cysondeb ac yn cadw safonau’n uchel ym mhobman.Weithiau byddwch yn gweithio wrth ddesg, ac weithiau byddwch allan yn ymweld â bythynnod gwyliau a safleoedd eraill, rhai ohonynt o bell. Bydd gwaith ar benwythnosau yn achlysurol. Byddwch yn cadw'r tîm ehangach ar y llwybr cywir gyda gofynion cydymffurfiaeth.Chi fydd y pwynt cyswllt cyntaf ar gyfer y gofalwyr. Byddwch yn eu goruchwylio a’u harwain drwy hyfforddiant, annog a datblygu. Byddwch yn cydlynu rotâu gydag archebion, yn trefnu cyfnewidiadau a gwasanaethau glanhau, ac yn rheoli stoc, prynu a stocio yn effeithlon. Byddwch yn helpu i recriwtio staff newydd, gan ddarparu cyfnod sefydlu a hyfforddiant clir.Byddwch yn helpu i ymateb i ddigwyddiadau, a gwneud popeth sydd angen ei wneud i gadw pawb yn ddiogel. Byddwch hefyd yn mynd i’r afael â thasgau nas cynlluniwyd wrth iddynt godi, i helpu i gadw safonau’n uchel a phobl yn hapus.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd. Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenol Mynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed) Cynllun benthyciad blaendal rhent Benthyciad tocyn tymor Gostyngiadau buddion y gweithle, h.y. aelodaeth gampfa, codau gostyngiad siopa, gostyngiadau ar gyfer y sinema Lwfans gwyliau hyd at 32 diwrnod mewn perthynas â hyd y gwasanaeth, yn ogystal â chynllun prynu gwyliau, yn amodol ar fodloni meini prawf gofynnol. Oriau gweithio hyblyg lle bynnag y bo'n bosibl Rhaglen cynorthwyo cyflogai Parcio am ddim yn y rhan fwyaf o leoliadau Cliciwch yma i ddysgu mwy am y buddion rydym yn eu cynnig i’ch cefnogi chi. Closing Date: 25 May 2025 *Internal Applicants only*Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 164099IRC164099StackpolePermanent f/t (37.5 hrs pw)Ends: May 25th 201.1 mi from SurbitonINTERNAL APPLICANTS ONLY PLEASE Are you all about putting people first and giving them the highest standards of service? We’re looking for a Holidays Assistant Manager who can help to make sure that everyone has their best possible holiday with the National Trust.Interview date: Thursday 5th JuneYMGEISWYR MEWNOL YN UNIGAi eich prif flaenoriaeth yw rhoi pobl yn gyntaf a rhoi gwasanaeth o'r safon uchaf iddynt? Rydym yn chwilio am Reolwr Cynorthwyol Gweithrediadau Gwyliau a all helpu i sicrhau bod pawb yn cael y gwyliau gorau posib gyda’r Ymddiriedolaeth Genedlaethol.Dyddiad cyfweld: Dydd Iau 5 MehefinStackpole Estate, Old Home Farm Yard, Stackpole, SA71 5DQCompliance.Eligibility to Work in the UK26,793 pa